Concentrix Limited Company hiring Planning and Reporting Specialist in Tirana, Tirana, Albania | LinkedIn (2024)

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Success is waking up happy to do a job you love. Looking for that job? Join our new team of game-changers in Tirana!We’re currently looking for a Planning and Reporting Specialist.

Mission

• The planning & reporting officer ensures the adequacy of the resources available on the site / project and production requirements to meet the expectations of the client
• He / she makes flow predictions according to the parameters available from the client and previous records
• He / she adapts the need based on scenarios to define individual and group schedules, and to correct them

Main Activities

• Planning
• Define staffing depending on contact/flow forecasts
• Produce a planning model depending on flow, indicators and resources
• Ensure that the planning implementation corresponds to the needs and answers objective and collaborator requirements
• Analyze, correct planning depending on forecasts, gaps and varring factors (absenteeism rates,…)
• Optimize planning by working levers at disposal (mutualisation, paid leave, destaffing…)
• Ensure the compliance with labour law, collective and Group agreements in the drafting of plannings
• Road map/scaling
• Collaborate with production to size their teams
• Reporting
• Centralize all reports to provide a single-entry point and a peripheral vision for a comprehensive analysis
• Interface with clients on all reporting, workflow management and planning issues
• Tools
• Propose ideas for the continuous improvement of tools
• Participate in the evolution of planning rules

Required Competencies

• Generic Competencies
• Deliver a very rigorous and reliable work and results on which others can build over time, in a possibly complex environment. Detect the failures of the process and work collectively. Be proactive to improve.
• Structure and adjust oral and written communication according to the audience.
• Handle large amounts of information by separating the various components. Identify the key elements and convey appropriate solutions.
• Sequence priorities independently according to deadlines and workload.
• Make decisions concerning complex problems and set up action plans to achieve objectives with the manager’s support if necessary.
• Easily adapt to change. Support and reassure interlocutors to ensure a stable activity.
• Specific Competencies
• Gather all the information needed to understand customer demands or needs in order to provide an answer, with the help of superiors if necessary.
• Know the main principles of the existing standards within the Group/ domain and apply them daily.
• Challenge the settings of the forecast curves and adapt its planning models as needed.

Requirements

• Its required at least 1-year experience as Planning Officer/Scheduler or 2 years as a Real Time Analyst
• Knowledge of Power BI / Tableau / SQL would be a plus.

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